Refund policy
WITHDRAWAL BY THE CONSUMER, EXCLUSION OF WITHDRAWAL
(1) As a consumer, the customer has a right of withdrawal. The requirements and legal consequences of the right of withdrawal result from the following cancellation policy.
(2) Cancellation policy
Right of withdrawal:
As a consumer, you have the right to withdraw from this contract within fourteen days without giving a reason.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the model cancellation form for this, but it is not mandatory.
You can find the form here:
https://cdn.shopify.com/s/files/1/0756/1497/8388/files/FR-Muster-Widerrufsformular.pdf
If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.
Consequences of revocation:
If you revoke this contract, we have to reimburse you for all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us, FOREVER ROCK Ralf Schnoor, Neubergerweg 18a, 22419 Hamburg, Germany, immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(3) There is no right of withdrawal for distance contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose use-by date would soon be exceeded
- for the delivery of audio or video recordings or computer software in a sealed package if the seals have been removed after delivery
- for the delivery of newspapers, periodicals and magazines with the exception of subscription contracts
- for the delivery of tickets for concerts and similar events, if the relevant contract for the provision of services provides for a specific date or period.
End of revocation